Shopping and Orders
Q1: How can I check the status of my order?
After logging in to your account, go to "My Account" at the top right corner of the website to view the status of your order. We also send order confirmation notifications to the registered email upon order placement.
Q2: Why does my order show as invalid?
If the payment time has passed or the payment has failed, the order will be marked as invalid. Please re-order if needed. For related queries, contact our official Line customer service or email.
Q3: How will I be notified when my order is shipped?
After your order is shipped, you will receive a shipment notification email to your registered email address. You will also receive a shipment notification SMS to the recipient's mobile phone.
Q4: I entered the wrong shipping information. Can I change it?
If your order items have not been shipped, you can contact customer service and provide the order number and the corrected information for modification.
Q5: I made a mistake in my ordered item. Can I correct it?
Once an order is completed on the website, the content cannot be changed. To modify an order, you'll need to place a new order. Contact customer service, provide the order number to cancel the incorrect order.
Q6: Can I cancel an order marked as "Confirmed"?
If the order status is "Confirmed," it means the order is being processed for shipment and cannot be canceled.
Payment and Invoices
Q1: Why is my credit card transaction not going through?
Credit card transactions might fail due to reasons like incorrect card information, exceeding credit limit, bank's internal issues, unstable internet during authorization, or unsuccessful 3D secure verification.
Q2: What to do if payment fails?
Unpaid orders will automatically be invalidated. Please place a new order.
Q3: I need to add a VAT number to my invoice!
For invoices requiring a VAT number, select the company invoice option and input relevant information during checkout.
Q4: Do you provide paper invoices?
Cloud invoices will be automatically generated upon successful payment. Invoice notifications can be checked in your registered email.
Q5: Can I have a paper invoice?
We do not provide paper invoices. If a VAT number is needed, input it when filling out the order information.
Q6: I've paid, but I want to cancel.
Contact customer service within 3 days of order placement with the order number for cancellation. Orders with "Shipping" or "Shipped" status cannot be canceled.
Q7: How will refunds be processed?
Refunds process within 15 days, following the original payment method.
Shipping and Delivery
Q1: Has my order been shipped? Where can I see the status?
After logging in, view your order status at "My Account" on the upper right corner. Orders with available stock ship 3-5 working days after payment confirmation.
Q2: How can I get my order's tracking number?
After your order ships, a notification email and SMS with the tracking number will be sent. Check order status and tracking number in "My Account."
Q4: Why no result for my tracking number?
Tracking updates can take time, check again after about half a day or a day.
Q5: Can my property manager receive my order?
Yes, ensure accurate delivery address and recipient details.
Q6: Can I specify delivery date or time?
We do not offer specific delivery dates or times.
Q7: Why haven't I received a shipment notification email?
If you haven't received a shipment notification email, it might be due to network issues, insufficient mailbox capacity, or uncertain factors within the email system.
After product shipment, apart from receiving a shipment notification email in your registered mailbox, a shipment SMS will also be sent to the recipient's mobile phone. You can log in to your account and check order status and tracking number in "My Account" at the top right corner of the website. (If you have related queries, please contact customer service!)
Q8: Can the product be re-shipped if I missed relevant logistics calls resulting in return?
If the return occurred due to incorrect recipient information or unresponsive logistics calls, it's considered abandonment of the purchased item. We regret that re-shipping and refunds for this case are not possible. (If you have concerns, please contact customer service!)
Other Queries
If your query cannot be resolved through the above content, you can contact our customer service using the following methods:
Service Hours: Monday to Friday, 10:00 - 17:00
Customer Service Email: unicornforservice@gmail.com
